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dc.contributor.authorBoyd, S
dc.contributor.authorBooth, J
dc.contributor.authorFinney, R
dc.date.accessioned2021-01-06T11:15:16Z
dc.date.available2021-01-06T11:15:16Z
dc.date.issued2020en
dc.identifier.citationBoyd S, Booth J, Finney R. An exploratory study into the influences on patient satisfaction within the lung cancer population. Lung Cancer. 2020;139:S78-S9en
dc.identifier.urihttp://hdl.handle.net/10541/623583
dc.description.abstractIntroduction: The King’s Fund states that patient satisfaction and engagement are inextricably linked. A positive relationship can foster a sense of user engagement; thus helping people who have lost a degree of agency in their life due to a cancer diagnosis reclaim some control. A 2018–19 National Institute for Health Research patient satisfaction survey showed 80% of patients at The Christie had a positive experience. However, the average for the UKs 15 Clinical Research Networks was 90%. This highlights scope for further service improvement. Methods: We plan to use an accredited patient satisfaction tool to focus in on the nature of the interactions between our lung cancer patients participating in clinical trials and all departments of The Christie over a period of six months. This will allow us to delve deeper into the issues facing our service users and highlight the areas in which we can add value to their experience. Results: The Christie is a large organisation consisting of many departments shaping the everyday experience of its service users. All of these interactions impact upon the end-to-end journey of the patient, exerting a positive as well as negative influence on how they view the service. Narrowing in on the various aspects of these interactions can show us how best to support patients with lung cancer who are participating in clinical trials as they navigate through an often stressful and emotional period. Conclusion: The opportunity to improve how we interact with our lung trial patients has wider implications for not just other patients participating in studies but anyone who uses The Christie. The recommendations that come from the findings of this survey can have a positive impact upon all service users and raise awareness amongst staff of the influence and value of all interactions within the Trust.en
dc.language.isoenen
dc.titleAn exploratory study into the influences on patient satisfaction within the lung cancer populationen
dc.typeMeetings and Proceedingsen
dc.contributor.departmentThe Christie NHS Foundation Trust, Manchesteren
dc.identifier.journalLung Canceren
dc.description.noteen]


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