An exploratory study into the influences on patient satisfaction within the lung cancer population
Boyd, S Booth, J Finney, R
Boyd, S
Booth, J
Finney, R
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Abstract
Introduction: The King’s Fund states that patient satisfaction and
engagement are inextricably linked. A positive relationship can
foster a sense of user engagement; thus helping people who have
lost a degree of agency in their life due to a cancer diagnosis reclaim some control. A 2018–19 National Institute for Health Research
patient satisfaction survey showed 80% of patients at The Christie
had a positive experience. However, the average for the UKs 15
Clinical Research Networks was 90%. This highlights scope for
further service improvement.
Methods: We plan to use an accredited patient satisfaction tool to
focus in on the nature of the interactions between our lung cancer
patients participating in clinical trials and all departments of The
Christie over a period of six months. This will allow us to delve
deeper into the issues facing our service users and highlight the
areas in which we can add value to their experience.
Results: The Christie is a large organisation consisting of many
departments shaping the everyday experience of its service users.
All of these interactions impact upon the end-to-end journey of
the patient, exerting a positive as well as negative influence on
how they view the service. Narrowing in on the various aspects of
these interactions can show us how best to support patients with
lung cancer who are participating in clinical trials as they navigate
through an often stressful and emotional period.
Conclusion: The opportunity to improve how we interact with our
lung trial patients has wider implications for not just other patients
participating in studies but anyone who uses The Christie. The
recommendations that come from the findings of this survey can
have a positive impact upon all service users and raise awareness
amongst staff of the influence and value of all interactions within
the Trust.
Affiliation
Description
Date
2020
Publisher
Collections
Keywords
Type
Meetings and Proceedings
Citation
Boyd S, Booth J, Finney R. An exploratory study into the influences on patient satisfaction within the lung cancer population. Lung Cancer. 2020;139:S78-S9